Login Help

🔑 Forgotten Password

If you've forgotten your password, follow these steps:

1. Go to the SidraChain login page
2. Click the "Forgot Password" link below the login form
3. Enter your registered email address
4. Check your email for a password reset link
5. Follow the link to create a new password

Tip: If you don't receive the reset email, check your spam folder and ensure you're using the correct email address.

📧 Verification Email Not Received

If you haven't received your verification email:

1. Check your spam or junk folder
2. Wait a few minutes and try resending
3. Ensure you're checking the correct email address
4. Add no-reply@sidrachain-login.net to your contacts
5. If still not received, try using a different email provider

🔐 Two-Factor Authentication (2FA) Issues

If you're having trouble with 2FA:

• Ensure your authenticator app is synced to the correct time
• Try using backup codes (provided during 2FA setup)
• If using SMS, check your phone signal and carrier
• Contact support for 2FA reset if you've lost access

Important: Keep your backup codes in a secure location. They are your only way to recover 2FA access.

👤 Account Verification (KYC) Problems

If your verification is pending or rejected:

• Ensure all documents are clear and legible (no blurry photos)
• Check that documents are not expired
• Verify that the information on your ID matches your registration
• Wait at least 24 hours for processing (some cases take longer)
• Check your email for specific rejection reasons and resubmit accordingly

Tip: Use high-quality photos with good lighting for faster verification.

🌐 Connection or Browser Issues

If you can't access the platform:

• Check your internet connection
• Try a different browser (Chrome, Firefox, Edge recommended)
• Clear your browser cache and cookies
• Disable VPN or proxy if you're having connection issues
• Try incognito/private browsing mode
• Check if the platform is undergoing maintenance (check social media for updates)

🔄 Account Recovery

If you've completely lost access to your account:

• Smart Account Recovery: Use your designated guardians to recover access
• Contact Support: Verify your identity and request account recovery
• Provide Documentation: Be ready to provide additional identity verification