Privacy Policy
Last Updated: March 2026
At SidraChain, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform. We are committed to protecting your privacy and ensuring transparency in our data practices.
1. Information We Collect
We collect various types of information to provide and improve our services:
1.1 Personal Information
- Registration Information: Name, email address, phone number, and date of birth
- Identity Verification: Government-issued ID documents, passport information, and other verification data
- Financial Information: Bank account details, cryptocurrency wallet addresses, and transaction history
- Contact Information: Communication preferences and correspondence
- Authentication Data: Login credentials, IP addresses, and device information
1.2 Usage Information
- Platform Activity: Pages viewed, features used, and time spent on the platform
- Transaction Data: Details of transactions, including amounts and counterparties
- Device Information: Browser type, operating system, and device identifiers
- Location Data: Geographic location based on IP address or device settings
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: To operate, maintain, and improve the platform
- Identity Verification: To verify your identity and comply with KYC/AML requirements
- Security: To detect, prevent, and respond to fraud, abuse, and security incidents
- Communication: To send important notices, updates, and marketing communications
- Compliance: To comply with applicable laws, regulations, and legal requests
- Analytics: To analyze usage patterns and improve user experience
- Customer Support: To respond to your inquiries and provide support
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: To fulfill our contractual obligations to you
- Legal Obligations: To comply with applicable laws and regulations
- Legitimate Interests: To protect our legitimate business interests, including security and fraud prevention
- Consent: Where you have given explicit consent for specific processing activities
4. Information Sharing
We may share your information with the following categories of recipients:
4.1 Service Providers
We may share your data with third-party service providers who assist us in operating the platform, including:
- Identity verification services (e.g., KYCPORT)
- Payment processors and financial institutions
- Cloud hosting and infrastructure providers
- Security and fraud prevention services
- Analytics and customer support providers
4.2 Regulatory Authorities
We may disclose your information to regulatory authorities, law enforcement agencies, or other government entities as required by law or to comply with legal requests.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the continuation of this Privacy Policy.
5. International Data Transfers
Your personal data may be transferred to and processed in countries outside your jurisdiction. We ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses and compliance with applicable data protection laws.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. The retention period may vary based on:
- The nature and sensitivity of the data
- Legal and regulatory requirements
- Contractual obligations
- Legitimate business purposes
After the retention period, we will securely delete or anonymize your data.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: The right to access and obtain a copy of your personal data
- Rectification: The right to correct inaccurate or incomplete data
- Erasure: The right to request deletion of your data (subject to legal limitations)
- Restriction: The right to restrict the processing of your data
- Portability: The right to receive your data in a structured, machine-readable format
- Objection: The right to object to certain processing activities
- Withdraw Consent: The right to withdraw consent for processing based on consent
To exercise these rights, please contact us at support@sidrachain-login.net.
8. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:
- Maintain your session and remember your preferences
- Analyze platform usage and improve our services
- Personalize content and advertising
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on the platform.
9. Children's Privacy
The SidraChain platform is not intended for children under the age of 18. We do not knowingly collect personal data from children. If we discover that we have collected data from a child, we will take steps to delete it promptly.
10. Security Measures
We implement a comprehensive set of security measures to protect your personal data:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Real-time monitoring for security incidents
- Employee training on data protection practices
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through the platform or via email. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: support@sidrachain-login.net
Address: Qatar Financial Centre, Doha, Qatar